North Memorial

North Memorial Health - Robbinsdale Hospital

North Memorial Health - Robbinsdale Hospital, located in Robbinsdale (North Minneapolis), is a 385-bed, independently owned facility opened in 1954. Across the North Memorial Health system, 900+ doctors and 5,000+ team members are dedicated to delivering a more connected experience for patients.

The North Memorial Health system provides access to high-quality, low-cost care through its medical transportation services, two hospitals, and 24 North Memorial Health Clinics, which include primary care, specialty care, and hospice. For more information, visit the North Memorial Medical Center website.

The pharmacy department provides inpatient pharmacy services 24 hours a day, 365 days per year. Some services provided by the pharmacy department include pharmacokinetic dosing, warfarin dosing, medication reconciliation, antimicrobial stewardship, TPN monitoring, drug distribution, investigational drug programs, patient-specific dose adjustments, therapeutic interchange programs, drug utilization reviews, and parenteral-to-enteral conversion.

Mike Waldt, PharmD, MS, BCSCP (Lead Preceptor)

Becky Ratzlaff, PharmD, BCPS (Lead Preceptor)

Rotation experiences overview:

1. Outpatient clinic at Broadway Family Medicine with Jean Moon, PharmD, FCCP, BCACP
2. Inpatient acute care with Becky Ratzlaff, PharmD, BCPS
3. Inpatient elective of rounding with the medical family practice residents with Jake Klockers, PharmD
4. Inpatient elective of transitions of care with Jonathan Schulz, PharmD, BCPS
5. Inpatient institutional with Carly Jung, PharmD
6. Outpatient pharmacy at North Memorial with Jon Sandstrom, combined with outpatient clinic with Daniel Holt

Ambulatory Care Rotation (5 weeks)

Sites:

• Broadway Family Medicine (3–4 days/week, onsite) — 2426 West Broadway Ave., Minneapolis, MN 55411
• Camden Clinic (1 day/week, onsite) — 4209 Webber Pkwy, Minneapolis, MN 55412

Jean Moon, PharmD, FCCP, BCACP (Supporting Preceptor - Broadway)

Jean is a Professor in the College of Pharmacy and adjunct faculty in the Department of Family Medicine and Community Health in the Medical School at the University of Minnesota. Dr. Moon practices medication management and precepts pharmacy and medical students and residents. Her precepting philosophy prioritizes learner-identified goals while honing their communication and clinical reasoning skills within patient-centered care. Dr. Moon's clinical interests include pulmonary medicine and women's health, and her scholarly work contributes to advancements in experiential education assessment, interprofessional education, and peer review.

Jody Lounsbery, PharmD, BCPS (Supporting Preceptor - Broadway)

Jody is a Professor in the Department of Pharmaceutical Care & Health Systems in the College of Pharmacy and in the Department of Family Medicine and Community Health in the Medical School at the University of Minnesota. Dr. Lounsbery is an Associate Director for the Postgraduate (PGY1) Pharmacy Residency Program and is faculty for the University of Minnesota North Memorial Family Medicine Residency Program. Dr. Lounsbery's clinical interests include defining the pharmacist's role as a clinical educator and faculty in family medicine residency programs, implementing an interprofessional curriculum for learners, and providing patient-centered care to underserved patients through comprehensive medication management.

Kyle Coryell, PharmD, CDCES (Supporting Preceptor - Camden)

Kyle is a clinical pharmacist with a focus in comprehensive medication management and a strong interest in diabetes care and practice advancement. Dr. Coryell is passionate about optimizing chronic disease management and championing innovative, team-based models that enhance the pharmacist's role in primary care. As a preceptor, she is committed to meeting learners where they are and fostering a supportive environment that encourages curiosity, self-reflection, and growth. Her precepting philosophy emphasizes the development of clinical confidence and compassionate care, while guiding students to think critically and contribute meaningfully to patient-centered practice transformation.

Acute Care Rotation

Site: North Memorial Health - Robbinsdale Hospital, 3300 Oakdale Ave N, Robbinsdale, MN 55422

Becky Ratzlaff, PharmD, BCPS

Becky earned her Doctor of Pharmacy degree from Roseman University of Health Sciences (formerly University of Southern Nevada). She completed her PGY-1 pharmacy practice residency at North Memorial Medical Center and went on to complete her board certification in Pharmacotherapy. After completing her residency, she continued her career at North Memorial as a staff pharmacist in the ICU. Becky is the primary preceptor for the residency preceptor rotation and secondary preceptor for the critical care rotation. She is also the primary preceptor for APPE students and helps with IPPE students. Her professional interests are in critical care. In her free time, she likes to bike, go to Twins games, and spend time with her husband and 2 children.

Typical day:

• 7:30am — Check in with preceptor upon arrival to obtain patients/consults for the day
• 8:00am — Work up patients/pharmacokinetics until rounds (if applicable); use the patient work-up sheet provided for all patient work-ups
• 10:30/11:00am — Rounds (if applicable)
• 11:30am — Identify new patients to work up
• 12:30pm — Lunch
• 2:00pm — Tuesday and Thursday: topic discussion; all other days: pharmacotherapy/pharmacokinetic issues
• Rest of day — Work on projects, case presentations, journal article presentations, readings, and other tasks as needed

Inpatient Elective: Rounding with Medical Family Practice Residents

Jake Klockers, PharmD

Jake earned his Doctor of Pharmacy degree from the University of Minnesota - Twin Cities and completed his PGY1 pharmacy practice residency at M Health Fairview Southdale in Edina, Minnesota. He currently works as a staff pharmacist at North Memorial Health Hospital in Robbinsdale, where he primarily covers the internal medicine units and step-down cardiology, and also serves as an ICU backup pharmacist. Jake's professional interests include antibiotic stewardship and optimizing transitions of care to enhance patient outcomes. Outside of work, he enjoys spending time with his two dogs, Thor and Loki, traveling, exploring new restaurants, and holding out hope for a long-awaited Vikings Super Bowl victory.

Inpatient Elective: Transitions of Care

Jonathan Schulz, PharmD, BCPS

Jonathan (Jonny) earned his Doctor of Pharmacy degree from the University of Minnesota before completing his pharmacy practice (PGY1) residency at the West Palm Beach VA Medical Center in Florida. He is board-certified in Pharmacotherapy (BCPS). Since completing residency, he has worked at North Memorial Medical Center as a staff pharmacist, with professional interests in cardiology, diabetes mellitus, and interprofessional teamwork. He previously served as a preceptor for North Memorial Residency's PGY1 Internal Medicine rotation and Transitions of Care rotation before becoming clinical manager. Jonny also served as the APPE student Transitions of Care rotation primary preceptor, helped implement a glucose management service for open heart surgery patients, and is helping lead a discharge transitions-of-care model for the pharmacy. Outside of North Memorial, Jonathan is a past president of the Minnesota College of Clinical Pharmacy (MCCP), previously served on the board of directors for the Minnesota Cardiology Pharmacy Alliance, and is an active member of many professional organizations. When not reading journal club articles or solving drug therapy problems, Jonathan enjoys spending time with family, biking, remodeling houses, and anything baseball-related.

Institutional Rotation

Carly Jung, PharmD

Carly earned her Doctor of Pharmacy degree from the University of Minnesota. She then completed a PGY-1 pharmacy practice residency at M Health Fairview Southdale Hospital and a PGY-2 Health System Pharmacy Administration and Leadership Residency at M Health Fairview Southdale and Ridges Hospital. She practiced as a clinical pharmacist at M Health Fairview Southdale for nearly a year. In May 2023, Carly joined North Memorial Robbinsdale Hospital as Pharmacy Operations Manager. In this role, she oversees operations, technicians, sterile and non-sterile compounding, medication safety, drug shortages, medication inventory, and the pharmacy intern program. Carly is an active member of MSHP (Minnesota Society of Health System Pharmacists) and serves as an officer on the MSHP Central Affiliate Regional Society. Areas of interest include professional development, interprofessional collaboration, process improvement, precepting, and medication safety. Outside of work, Carly enjoys playing competitive volleyball (sand and indoor), biking, hiking, traveling, exploring new restaurants, and spending time with her husband and dog, Willow.

Outpatient Rotation

Jon Sandstrom, PharmD

Daniel Holt, PharmD, AAHIVP, CSP (Supporting Preceptor - Outpatient)

Daniel graduated from the University of Iowa College of Pharmacy in 2008. He has extensive management experience, including retail, specialty retail, and clinical program services. He is a Certified HIV Pharmacist and a Certified Specialty Pharmacist. He currently practices as a Clinical Pharmacy Specialist within the Infectious Disease Clinic and supports the specialty pharmacy program. His duties include meeting with patients in clinic, collaborating with providers and patients on treatment options, coordinating with local support services for patients living with HIV, and supporting broader specialty pharmacy services as needed. Daniel created a program supporting HIV post-exposure prophylaxis medications at both EDs, collaborating with ED staff and providers. He also supports outpatient pharmacy needs within the ID clinic, such as research medication access, prior authorizations, and latent TB infection treatment coordination. Daniel's passions and hobbies outside of work include caring for many plants (both indoors and in nature), playing volleyball year-round, swimming in Lake Nokomis, and tabletop role-playing games.

North Memorial Health - Robbinsdale Hospital — Program Overview

Elective opportunities: Transitions of care and rounding with family medicine residents.

Description: North Memorial Health - Robbinsdale Hospital is a Level I adult and Level II pediatric trauma center and certified stroke center, providing infectious disease, oncology, stroke, palliative, and kidney specialists. Typical disease states and health conditions encountered include COPD, heart attacks, kidney failure, stroke, hip replacement and other cardiac and orthopedic conditions, and infectious diseases.

Typical patient demographics: Approximately 75% of inpatients at Robbinsdale Hospital are covered by government-funded programs, primarily Medicare and Medicaid. Medicaid covers about 24% of admissions and Medicare about 52%, compared to Minnesota averages of approximately 22% and 44.7%, respectively. The site serves many patients from disadvantaged neighborhoods, mirroring Hennepin Healthcare in its payer mix and community catchment. Non-white patients comprise approximately 4.9% of the population, Black patients approximately 3.3%, and Asian/Pacific Islander patients approximately 0.7%. Hennepin County overall includes significant populations speaking Somali, Spanish, Hmong, Russian, Vietnamese, Arabic, Khmer, and Lao, suggesting these languages are present in the community and likely among hospital patients.

Travel: No long-mileage travel is required.

Community outreach opportunities: Pride Festival, Whiz Bang Days, Maple Grove Days, Second Harvest Heartland Event, Live Your Healthy Lyfe, and the Victory Races Booth.

Onsite hours: Ambulatory Care rotation: 8:00am–5:00pm. In-hospital rotations generally: 7:30am–3:30pm.

Dress code: Student dress and appearance is expected to be consistent with North Memorial Health - Robbinsdale Hospital and College of Pharmacy expectations. A North Memorial photo ID is required to be worn at all times while on North Memorial Health - Robbinsdale Hospital premises, and can be obtained from the badge office. All personnel are expected to present in a neat, clean, and professional appearance. North Memorial is a fragrance-sensitive environment, and personnel are asked not to wear perfumes or colognes and/or use heavily scented soaps or lotions.

Ambulatory Care Rotation

Interprofessional experiences:

Broadway: As a family medicine training site and patient-centered medical home, students will work with medical providers (students, residents, faculty), behavioral health providers, social workers, dietitians, and care coordinators. Students will contribute to interprofessional care team meetings and general patient care in close collaboration with the team, and will also spend approximately half a day per week paired with a medical student, seeing patients together.

Camden: While Camden is not a residency training site, students have frequent opportunities to engage in interprofessional collaboration within a robust care team, which includes four physicians, a physician assistant, and medical students on rotation. Pharmacy students contribute to patient care by providing comprehensive medication management services and participating in team discussions around optimizing therapy. Students will have the opportunity to engage with medical learners, observe and contribute to provider-pharmacist collaboration, and participate in informal case discussions.

Typical patient demographics:

Broadway: The clinic is located in a socioeconomically underserved area of North Minneapolis. Based on 2018 demographic data, the clinic's patient population is 71% African American, 16% white, and 8% Asian. About 73% of patients are on state medical assistance insurance plans, with the remainder on a variety of commercial insurances.

Camden: The North Memorial Camden clinic provides pharmacy learners with the opportunity to serve a richly diverse and medically complex population in North Minneapolis. The clinic's patient base includes a high proportion of Black, Hispanic/Latino, and multilingual patients, many of whom are publicly insured and face systemic barriers to care. Students gain experience navigating social determinants of health, working closely with interprofessional teams, and managing chronic diseases like diabetes in a real-world setting.

Acute Care (Inpatient Hospital) Rotation

Description: The Acute Care rotation is designed to provide students with an opportunity to experience and apply their pharmacotherapy knowledge base in a clinical setting. Students will have the opportunity to participate in pharmacotherapy services provided by the North Memorial Health - Robbinsdale Pharmacy department for patients in a variety of acute care areas in the hospital. Services students will participate in include, but are not limited to: daily patient rounding and drug monitoring, pharmacotherapy workup and assessment, pharmacokinetic consultation, warfarin monitoring and education, medication reconciliation, TPNs, presenting a patient case and journal club, and contributing to unit-related projects as needed.

Interprofessional experiences: During the rotation at the hospital, there are opportunities to round with different members of the health care team.