Troubleshooting Guide for PharmD Students

Class-related: a problem that affects a significant number of your classmates

What you do:	Approach your Class Reps to articulate your concern; provide evidence it is a class-wide concern and suggest a potential resolution.
What to expect:	If deemed a class-wide issue, Class Reps will address it with the appropriate people and communicate a resolution to the class within one week.
Not resolved?	Consult with Katie or Peter to facilitate the feedback process.

What you do:	Approach your classmate and do your best to resolve the issue with them directly.
What to expect:	A conversation reviewing the issue from your perspective and your classmate’s perspective.
Not resolved?	Consult your OSS Student Advisor if the problem persists and is interfering with your education.

What you do:	Approach your faculty and do your best to resolve the issue with them directly.
What to expect:	A conversation reviewing the issue from your perspective and your faculty’s perspective.
Not resolved?	Consult your OSS Student Advisor or your Faculty Class Advisor for additional help.

What you do:

Consult your OSS Student Advisor to learn more about resources that can help, or approach them directly on your own: Duluth Resources or Twin Cities Resources

You can also connect with our Embedded Wellness Counselor, Amy Brandt, for support

What you do:

Students who will miss more than two days or required course components should submit this form: z.umn.edu/pharmabsence.

Where possible, please provide 21 days advance notice for all foreseen absences.

What to expect:

View the Class Attendance Guidelines for more information.

What you do:	If you experience a problem that is systemic in the College or University, please notify Peter, Director of Student Services, to help resolve the issue.
What to expect:	If you believe the college is inconsistent with Accreditation Council of Pharmacy Education accreditation standards, you may submit a complaint in writing to the Associate Dean of Professional Education: z.umn.edu/acpecomplaint