ACPE Complaint Policy

American Council on Pharmaceutical Education (ACPE)
Standards Complaint/Comment Form

The American Council on Pharmaceutical Education (ACPE) (http://www.acpe-accredit.org/), the pharmacy school accreditation agency, is required to demonstrate to the Secretary of Education its expectations regarding a program's recording and handling of student complaints. ACPE must demonstrate a link between its review of complaints and its evaluation of a program in the accreditation process. Therefore, in order to demonstrate compliance with the U.S. Department of Education Criteria for Recognition, and with the prior review and advice of Department of Education personnel, ACPE requires pharmacy schools to provide an opportunity for pharmacy students to provide comments and/or complaints about the school's adherence to ACPE's Standards (http://www.acpe-accredit.org/frameset_AppProv.htm).

The colleges and schools of pharmacy accredited by ACPE have an obligation to respond to any written complaints by students lodged against the college or school of pharmacy, or the pharmacy program, that are related to the standards established, implemented and maintained at the University of Minnesota College of Pharmacy.

The Complaint Process

The complaint process includes the following:

1. The student who wishes to file a complaint may visit the ACPE Standards web site.
2. The student may then complete the form (see information below).
3. This form will be directed to the Office of Student Services. OSS will review, record, and respond to the complaint in a timely manner.
4. If the student wishes to remain anonymous, he or she may omit his or her name from the complaint form.
5. The file of student complaints will be made available for inspection to ACPE at on-site evaluations, or otherwise at ACPEs written request.  The findings of this inspection, and the resulting implication(s) to the accreditation of the professional program, shall be noted in the Evaluation Team Report.

Submitting a Complaint

Please copy the questions below and send them and answers to them in an email to Peter Haeg at haegx002@umn.edu.

Name:
Campus & year in school:
Address:
Email address:
State the specific ACPE Standard on which you are commenting:
Provide pertinent information regarding your concerns: